Contact Information


National Student Loans Service Centre

For inquiries about the disbursement of your funding, the balance of your student loan or about student loan repayment, please call the National Student Loans Service Centre at:

  • 1-888-815-4514 (From within North America)

  • 800-2-225-2501 (From outside North America)

StudentAid BC

Check the status of your application 24/7 by calling the numbers below or by logging in to your StudentAid BC Dashboard. To speak with a StudentAid BC representative call between 9:00 a.m. to 4:00 p.m. (Pacific Time):

  • 1-800-561-1818 (Toll-free from within Canada and the US)

  • 250-387-6100 (From outside North America)


Mailing address:

StudentAid BC
PO Box 9173

Stn Prov Govt
Victoria BC V8W 9H7

Courier address:

StudentAid BC
1st fl, 835 Humboldt Street
Victoria, BC V8V 4W8

Financial aid support staff at your institution

Most post-secondary institutions in Canada have student aid and financial awards personnel that are dedicated to helping Canadian students achieve financial health and success. Please contact student services at your school to access the financial aid and award personnel at your institution.